Are you someone who thrives in an international, fast-paced environment where no day looks the same? I am looking for a temporary Customer Service Officer who enjoys managing customer relationships while ensuring smooth order-to-cash processes. In this role, you combine strong communication skills with a true customer-focused mindset to deliver an outstanding customer experience.
What will you do?
As a temporary Customer Service Officer, you are responsible for managing your own portfolio of customers within the Italian market, ensuring all orders are handled accurately and efficiently throughout the order management cycle. You act as the key point of contact for clients, handling inquiries, coordinating deliveries, processing returns, and resolving any issues that arise. Working closely with internal departments such as Sales, Planning, and Logistics, you ensure seamless execution of the order-to-cash flow.
You will mainly communicate via email, with occasional phone contact, and build long-term relationships with your customers by understanding their needs and anticipating potential challenges. This role requires a structured approach, attention to detail, and the ability to switch quickly between tasks in a dynamic environment. Your work directly contributes to customer satisfaction and the reliability of the overall supply chain.
What will you bring?
- MBO4, HBO degree or equivalent level of thinking and working
- Proven experience in customer service or order management (order-to-cash)
- Native or fluent Italian and professional level English
- Experience with SAP (mandatory) and preferably Salesforce
- Strong communication skills and customer-oriented mindset
- Experience with managing a customer portfolio
- Problem-solving skills and ability to handle complaints effectively
Company Profile
You will be working within an internationally operating organization focused on professional food solutions, serving clients across sectors such as hospitality, foodservice, and industry. The environment is characterized by an open and informal culture, where colleagues support each other and take ownership of their responsibilities. Collaboration across departments is key, and you will find yourself in a team where knowledge sharing and continuous improvement are part of daily work.
Employees are trusted to work independently while being encouraged to develop themselves professionally. The organization values a practical approach, clear communication, and building strong relationships with both clients and colleagues. Despite its global scope, the workplace feels approachable and people-oriented.
What’s in it for you?
- Gross monthly salary of €3558 – €4350 based on 36 hours
- Temporary assignment for 4-5 months, not suited for freelancers
- Hybrid working model (up to 3 days from home, 2 days office)
- Flexible working hours (start between 07:30 – 09:00)
- NS Business Card for commuting
- Home office equipment provided
- Informal working environment with engaged and professional colleagues
- Focus on work-life balance and personal development
Contact
Are you interested in this role, or do you know someone who might be, or would you like to discuss other opportunities? Please feel free to contact Pauline van Looveren on +31 (0)30 200 48 05 or at p.vanlooveren@morganlab.nl, or apply directly by submitting your CV.
